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Customer Service

Postage & Delivery Information

 

All orders are shipped from our facility in the UK

For Postage/Shipping options and delivery times please see our heading under shipping information /shipping_information.html

 

Returns/Refunds/Cancellations

Returns are accepted within 14 days of receipt, please call 0800 6125626 or e-mail sales@everchangingfashion.co.uk for a returns authorization number, and state whether you would like a refund, replacement or exchange. All returns for refund must be unworn, in perfect condition and in the original packaging.

Cancellations, all orders may be cancelled prior to postage, orders cancelled after item/s have been posted for delivery must be treated as per our returns policy above.

 

Accounts

Opening an Account here at Ever Changing Fashion is entirely optional and you are always free to checkout as a guest, there are however advantages to opening an account which include the ability to view past orders, creating of a wish list and  being among the first to be notified of new introductions and special offers.

 

Special Order items

Items marked on our website as "Special Order, Delayed Despatch" are products that we are temporarily out of stock on locally, these items will be ordered for you from our supplier and will ship separately from any in stock items you may have also ordered, Special order products are usually delivered within approx. 2-3 weeks from date of ordering, should there be any further delays we will notify you by e-mail, please note premium postage services are not available on Special Order products.

We are also happy to special order any item from the current Lindsay Phillips catalog, please note special orders containing sale items will incur a £5 handing fee.

 

Warranty Information

We stand by the products we sell, should any of your Kameleon Jewellery or Jewelpop items become defective at any time we will happily replace that item free of charge, in the event the item is no longer available a substitute may be offered, Kameleon Watches are backed by a 2 year limited manufacturers warranty.

 

About Our Products

Ever Changing Fashion Ltd. is an authorized retailer for Kameleon Jewellery, Lindsay Phillips Switchflops and all brands we sell, all products shown on our website are brand new unless otherwise stated.

All Sterling Silver items sold by Ever Changing Fashion Ltd. comply with UK Hallmarking legislation, for full details on UK Hallmarking please see our Hallmarking page.

 

Terms, Conditions & Privacy Policy

Our Terms & Conditions and Privacy Policy can be found under the customer service heading at the bottom of our site or by clicking the following link /terms-conditions-privacy.html